Show All Answers

1. Where are you located?

We are located in the City Hall building at 1100 Bridges Street. 

2. What are your hours of operation?

We are open Monday through Friday, except holidays, from 9 am to 5 pm.

3. How do /can I pay my utility bill?

There are 6 options:

• Automatic Draft (PDF)
• Credit/Debit Card (through Official Payments only)
• Drop-Box
• In person
• Mail
• Online Bill Pay

See more detail on these options.

4. I need to open new service. What do I do/need?

An application for new service is needed with the required deposit/service fee and a valid picture ID. Types of acceptable IDs are:

• Valid driver's license
• State identification card
• Military ID
• Passport
• Alien Registration
• Government/University/recognized Corporate ID, Card
• Certificate of Naturalization

Our application (PDF) can be downloaded, faxed to you, or picked up at our office. If a new customer is not available to come to the Water Department in person we will accept faxed, emailed or mailed applications along with the required deposit/service fee and copy of a valid ID. The new customer must appear in person in our office within seven business days of the application date to verify their identity. Failure to do so will result in disconnection of service.

View additional information about setting up a new account (PDF).

5. I’m moving and need to close my current service. What do I need to do?

Per our town ordinance it is required that all disconnect requests be submitted in writing (PDF). Those that come to the Water Department will need to fill out the back of their application requesting the disconnect. Others can fax to 252-240-1639, or email their requests to us.

We will need the following to process the request:

• Current service address, utility account number if known
• Customer Name
• Last four digits of the customer's social security number
• Date of disconnection
• Forwarding mailing address (for final bill or refund of deposit)
• Customer Signature
• Date of Request

6. I need to transfer my current service to a different service address. How do I do that?

We do not accept verbal requests to transfer service from one location to another. The customer must come to the Water Department, fax to 252-240-1639, or email the transfer request (Transfer Form (PDF)). Any account carrying a balance will not be transferred until the balance is paid off in full.

Also, a transfer fee is charged and can be added to the first billing at the new location. We will only keep both locations with service over period of time, such as a weekend (e.g. turn on service at new location of Friday and turn off service at previous location on Monday).

7. My tenants skipped out and left a mess. I need water to clean up. How do I do that?

We do allow temporary service for 30 days and will extend this an additional 30 days if needed. Please call our office to find out the procedures and fees for this service.

8. I received a notice from the Water Department that I might have a possible leak. How do I check for that?

The biggest culprits of water loss are running commodes and malfunctioning water softeners. To test the seal of the commode(s) we suggest putting a few drops of red (only because it shows up better) food coloring in the back of the tank. If after an extended amount of time the food coloring appears in the bowl than that means the seals are not sealing properly and should be replaced. With a water softener it is harder to identify and might be appropriate for a professional to be called.

9. I want to start monitoring my consumption. How do I read my meter?

See How to Read Your Meter (PDF) for full instructions.