I need to transfer my current service to a different service address. How do I do that?

We do not accept verbal requests to transfer service from one location to another. The customer must come to the Water Department, fax to 252-240-1639, or email the transfer request (Transfer Form (PDF)). Any account carrying a balance will not be transferred until the balance is paid off in full.

Also, a transfer fee is charged and can be added to the first billing at the new location. We will only keep both locations with service over period of time, such as a weekend (e.g. turn on service at new location of Friday and turn off service at previous location on Monday).

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1. Where are you located?
2. What are your hours of operation?
3. How do /can I pay my utility bill?
4. I need to open new service. What do I do/need?
5. I’m moving and need to close my current service. What do I need to do?
6. I need to transfer my current service to a different service address. How do I do that?
7. My tenants skipped out and left a mess. I need water to clean up. How do I do that?
8. I received a notice from the Water Department that I might have a possible leak. How do I check for that?
9. I want to start monitoring my consumption. How do I read my meter?