I’m moving and need to close my current service. What do I need to do?

Per our town ordinance it is required that all disconnect requests be submitted in writing (PDF). Those that come to the Water Department will need to fill out the back of their application requesting the disconnect. Others can fax to 252-240-1639, or email their requests to us.

We will need the following to process the request:

  • Current service address, utility account number if known
  • Customer Name
  • Last four digits of the customer's social security number
  • Date of disconnection
  • Forwarding mailing address (for final bill or refund of deposit)
  • Customer Signature
  • Date of Request

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1. Where are you located?
2. What are your hours of operation?
3. How do /can I pay my utility bill?
4. I need to open new service. What do I do/need?
5. I’m moving and need to close my current service. What do I need to do?
6. I need to transfer my current service to a different service address. How do I do that?
7. My tenants skipped out and left a mess. I need water to clean up. How do I do that?
8. I received a notice from the Water Department that I might have a possible leak. How do I check for that?
9. I want to start monitoring my consumption. How do I read my meter?